/ FAQs

Access and Opening Hours

What are the opening hours? Summer: 10:00 to 19:00. Winter: 10:00 to 18:00. (Subject to change due to events or weather conditions.)

Do I need to book in advance? Yes, we recommend it to all our guests. However, you can purchase your ticket directly at the ticket office, subject to availability, as capacity is limited.

Can I enter without a reservation? Yes, provided there is availability when you arrive.

What admission options are available? All options include access to the facilities, swimming pool, restaurant and Sport Zone (gym). You can book our Sun Lounger, Prestige Sun, Balinese Sun Bed or Caves. All these options include towel service and, depending on your choice, a welcome cocktail and more…

Are children allowed? Yes. Admission is free for children aged 0–6. Children aged 7–14 require a child ticket. Guests under 16 must always be accompanied by an adult.

Services and Gastronomy

Is towel service available? Yes, towel service is included with your ticket when you hire a sun lounger. Towel service is not included with admission-only tickets.

Can I bring food or drinks from outside? No, bringing outside food or drinks into the venue is not permitted.

Can I visit only the restaurant? Yes, you can visit Chileagua Gastro without paying the club entrance fee. This policy is subject to change, so please confirm at the ticket office.

Do you offer options for special diets? Yes, we offer vegan and vegetarian options, as well as options for guests with allergies. Please let us know when booking.

Are there discounts for residents? Yes, we offer special promotions on Sundays. Please check our website for details. A physical ID card must be presented at the ticket office for the discount to be applied.

Facilities and Rules

Is parking available? Yes, there are public parking spaces beside the Hotel R2 Río Calma (Calle Artistas Canarios, 8).

Is the venue accessible for people with reduced mobility? Yes, the venue has accessible entrances and adapted facilities.

Are pets allowed? No, except for properly accredited guide dogs.

Is smoking allowed? No, smoking is prohibited throughout the venue, including the swimming pool, solarium and communal areas. Smoking is only permitted in the beach area.

Can the sun loungers be moved? No, furniture may not be moved without staff authorisation.

Sport Zone

What is the Sport Zone? It is Lagoon Beach Club’s dedicated sports and wellness area.

What facilities does it offer? Sports courts, beach volleyball, a studio for instructor-led classes and equipment for a variety of sporting activities.

Is there an additional charge? No, access is included with admission to Lagoon Beach Club.

Are there instructors or guided classes? Yes, instructors and guided classes are available. Please check the weekly schedule at the Sport Zone ticket office.

How much do the activities cost? Activities are not included, but access to the sports area is.

Safety and Hygiene

Who can use the swimming pool? Use of the pool is exclusively for guests who have paid the entrance fee.

Are there hygiene rules for swimming? Guests must shower before entering the water and wear suitable footwear in the toilets.

Is diving into the pool allowed? No, diving headfirst into the pool is strictly prohibited.

Groups and Cancellations

Can events or groups of more than 10 people be booked? Yes. Please contact us directly at:
reservas.grupos@r2hotels.com

What is the cancellation policy? More than 24 hours in advance: full refund or date change. Less than 24 hours in advance: a 100% cancellation fee applies.

These rules are intended to promote a safe and pleasant environment. Your cooperation is essential for the proper operation of our facilities.

Enjoy the Lagoon Ritual with respect and responsibility!